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When you are on the way / out of office and a customer is calling you saying "my server has gone away" or asking for a password, then it is very hard to get it on a smartphone/tablet without a mobile web interface.
When requesting a password if would be nice for a popup to display where you can enter the reason you require this password. The request and the reason should be logged and can be used to show auditors when a password was access and why it was required.
Please support FIDO U2F tokens as second factor for two-factor authentication, ideally as an additional option to TOTP/Google Authenticator so that users can chose to use the latter if the former isn't accessible. (e.g. on mobile, where USB-only U2F tokens can't be used)
A library you could use can be found here:
Customer support service by UserEcho